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Privacy Policy | Cool Suits | Billy London UK
 
Privacy Policy  by 

Our Commitment to Privacy

Lanier Clothes, a division of Oxford Industries, Inc. ("Lanier Clothes") values our customers and respects their privacy. We collect customer information in an effort to provide you the services you request, to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. As described in this Policy, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

This Policy describes the personal information we collect about you when you visit the Billy London UK® website, why we collect it, how we use it and when we share it with third parties. Our Policy also describes the choices you can make about how we collect and use your information. If you have any questions about our Privacy Policy, you can always contact Lanier Clothes in one of two ways:

Billy London
999 Peachtree St, Suite 500
Atlanta, Georgia 30309

If our information practices change in the future, we will post an updated policy on our website(s). You can tell if the Policy has changed by checking the revision date that appears at the end of this Policy. You may exercise your choices about how we collect and use your information at any time.

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Information We Collect

We may collect information (including your name, postal address, billing address, telephone number, email address and, when necessary, credit card information) when you:

  • Place an order from our website
  • Return an item or make an exchange
  • Inquire about our services
  • Receive a gift package
  • Subscribe to receive emails from us
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

If any of your information is collected, we will maintain the data that you provide to us, along with a record of your purchases (if applicable), in a secure database.

We may gather information about how visitors navigate through our website by using click stream data gathered with "cookies" and/or online tools such as "pixel tags." See "Cookies and Pixel Tags" for further information.

Each time you visit our website, we may collect the date and time you access our website, the internet domain from which you access our website, the website you visited immediately prior to visiting our website, a record of the pages you've visited on our website) and general information about your system including Operating System, browser type and version, browser settings connection speed, and screen resolution. We also may maintain a record of your product interests and any purchases you may make with us online or by phone.

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Using Information We Collect

We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we may collect information from you that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you promotional mailers and/or emails
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning products you have purchased
  • Improve our merchandise selection and customer service
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How We Use Email

When you provide us your email address, we may send you emails necessary to process an order, to respond to a request, provide customer service, or promote products or services.

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Information We Share with Others and Your Privacy Rights

We may contract with service providers to maintain and manage our customer information, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. In the event we contract with such service providers, we will provide these parties with only the information they need to perform their services and we will work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with any one other than us. We will not authorize any of these service providers to make any other use of your information. In addition, when we partner with another company to offer to provide products, services, contests or promotions, we may compare our customer list with theirs to identify our common customers. Lanier Clothes, its affiliates, and its marketing partners may use that information to fulfill our respective obligations to you and for further promotional activities.

When we offer contests or promotions, with or without a marketing partner, you may be required to provide certain information in order to participate. In these cases, we will give you the choice not to receive promotional email messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, Lanier Clothes, or one of its affiliates, may still need to contact you, for example, to notify winners and to fulfill promotional obligations. In the unlikely event of a sale of some or all of our business, Lanier Clothes will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this Privacy Policy.

Lanier Clothes reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Lanier Clothes, its affiliates, and others.

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Updating or Reviewing Your Information

You can review, change or delete certain personal information related to your use of our online sites (e.g., name, addresses, credit card numbers, and contact information). To access your information online, simply click Your Account at the top of any page, sign in when prompted and you'll be able to edit any of your personal information. You may also ask us to update your personal information, by calling Guest Services at 1.877.887.BLUK(2585). To protect your privacy, we will need to validate your identity before you update or review your information.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.

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Your Choices About Receiving Promotional Communications

We want to communicate with you only if you want to hear from us. If you elect to receive promotional emails or mailers from us and later decide that you no longer want to receive this information, you may contact us via email at info@billylondonuk.com or writing us at: Billy London 999 Peachtree Street, Suite 500 Avenue, Atlanta, Georgia 30309.

We will honor your request. If, however, due to error you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

If for any reason you do not want to receive promotional emails or mailers that notify you of new product arrivals, offers, upcoming events and more, simply click the unsubscribe link provided at the bottom of every email we send.

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Cookies and Pixel Tags

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages you've visited on their site.

When we use cookies we do not store personally identifiable information in your cookie. We use cookies to improve your website experience. For example, we may use cookies to:

  • Recognize you when you return to our website
  • Study how our guests navigate through our website and which products they may request in site searches
  • Process an order on our website and keep track of any of your orders as you shop our website

Through our use of cookies, we may also track and maintain the identity of the website you visited immediately prior to visiting our website. We will not otherwise track any information about your use of other websites.

You can refuse cookies by turning them off in your browser. However, if you set your browser to refuse cookies we will not be able to process an order on our website and will not recognize you as a registered user.

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Security

Protecting your personal information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.

Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at Billylondonuk.com. To check the security of your connection, look at the lower right-hand corner (IE and firefox) of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the "Address" line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If your browser does not support SSL, you may get an upgrade from the browser manufacturer's website. If you cannot access the secure server for any reason, please call 1.877.887.BLUK (2585) to place an order.

Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). Many of these emails feature company logos and language. Some of these emails even go as far as showing exact copies of company website pages. These emails and websites attempt to trick people into providing personal information such as: log-on IDs, passwords, credit card numbers, bank account information, Social Security Numbers, and other sensitive information. BILLYLONDONUK.COM DOES NOT REQUEST PERSONAL INFORMATION FROM CUSTOMERS VIA EMAIL. PLEASE NOTE THAT EMAIL IS NOT ENCRYPTED AND IS NOT CONSIDERED A SECURE MEANS OF TRANSMITTING PERSONAL INFORMATION. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Billy London or its affiliates, please call us at 1.877.887.BLUK (2585) immediately.

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Privacy of Children on our Website

We are concerned about the safety of children when they use the internet and we will never knowingly request personally identifiable information from anyone under the age of 13.

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Questions or Comments?

For questions, comments, or assistance, we invite you to contact us:

Email: info@billylondonuk.com

Address: Billy London
999 Peachtree St, Suite 500,
Atlanta, Georgia 30309
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